Guides
Guides for businesses that sell on WhatsApp
Plain-language notes on taking orders in chat: the first reply, the catalog, payments, delivery and the follow-up. Written by the 2sra3 team, and updated when something in them stops being true.
Selling on WhatsApp: what works, and what quietly costs you orders
A practical walkthrough for shops and service providers who take orders on WhatsApp: the first reply, the order itself, follow-up, and the habits that separate busy sellers from overwhelmed ones.
Getting startedWhatsApp Business app or an ordering system: which one do you need?
What the free WhatsApp Business app does well, where it runs out of road for order-heavy businesses, and a simple way to decide when it is time to add an ordering system.
MessagesWriting welcome and auto-reply messages people actually read
How to write the welcome message, the after-hours message and the order updates for a WhatsApp business, with copy-and-adapt examples and the mistakes that make customers ignore them.
CatalogBuilding a catalog that customers can order from without asking questions
Categories, item names, photos, prices and options: how to set up a product or service catalog so customers order faster and you answer fewer questions.
GrowthWhy customers drop out before they order, and what to change
The most common reasons shoppers walk away mid-order on a chat or a store page, based on published research, with a short list of fixes you can make this week.
MessagesThe order updates customers expect, and when to send each one
A short guide to the messages that keep customers calm between “I ordered” and “it arrived”: received, accepted, delayed, complete and declined, with examples.
PaymentsTaking cash and transfer payments over WhatsApp: a careful checklist
How to handle cash on delivery and bank or wallet transfers when you sell in chat: what to ask for, how to check a payment screenshot, and when to ask for a deposit.
DeliveryDelivery and pickup: setting expectations that you can actually meet
How to handle delivery areas, fees, minimum orders, time estimates and pickup for a business that takes orders on WhatsApp, and how to avoid the common disputes.
GrowthWhere to put your store link so customers find it
Practical places to share an online store link for a business that sells on WhatsApp: social bios, QR codes, Google Maps, packaging, receipts and ads.
General advice from the 2sra3 team, written from how online ordering usually works. It is not legal, tax or financial advice, and your own rules and local regulations come first.
Want the chat to stop being the bottleneck?
2sra3 answers every new chat, gives customers a store link to order from, and keeps them updated in WhatsApp.