WhatsApp ordering for online stores & service providers
2sra3 (Arabic: اسرع, “faster”) replies to every customer who messages your WhatsApp within seconds, sends them a personal link to your online store, lets them order your products or request your services in a few taps with no app and no password, and keeps them updated in their own WhatsApp until the order is done.
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New order #1042Ahmed · 3 items · DeliveryWhat is 2sra3?
2sra3 (written اسرع in Arabic and pronounced asra’, meaning “faster”) is an online ordering and order-management platform for any business that sells on WhatsApp: online stores and e-commerce brands, retail shops, service providers, restaurants, pharmacies and more. It works on the WhatsApp number your customers already message and turns every chat into a clear, complete order.
When a customer sends a message, 2sra3 replies automatically within seconds with your welcome message and a personal link to your online store. The customer orders on that page in a few taps, with no app to install, no password and no verification code, and every confirmation and update reaches them back in WhatsApp. You receive the order on your 2sra3 dashboard and mobile app, ready to accept.
Your customers keep using the app they already open every day. You stop spending your day typing replies.
The real bottleneck
Online stores, service providers and restaurants already sell on WhatsApp, and that is exactly where orders get stuck. Every order becomes a long conversation: send the catalog, answer the prices, ask for the address, confirm the total, answer “where is my order?”. While one person types, other customers wait, and some of them leave. Customer communication is the most critical bottleneck in online ordering. 2sra3 removes it.
A customer who is ready to buy won’t wait. When your reply takes too long, they buy from whoever answers first.
82% of consumers rate an immediate response as important or very important when they have a sales question, and “immediate” means 10 minutes or less — HubSpot Research
Prices, sizes, availability, working hours, delivery areas: answered by hand, again and again, by the same busy people who should be fulfilling orders.
Orders scattered across texts, voice notes and screenshots get misread, mixed up or forgotten, especially on busy days.
Ask a customer to download an app or create an account, and many simply give up.
18% of shoppers who abandoned a checkout left because the site wanted them to create an account; 17% because checkout was too long or complicated — Baymard Institute
Name, number, address, again and again. For the customer it’s friction; for you it’s typos and wrong deliveries.
Without automatic confirmations, customers keep asking, and your team keeps answering instead of working.
The left column is a typical WhatsApp order taken by hand; your own chats may be shorter or longer. The right column is how the same order runs on 2sra3.
The numbers
Your customers are already on WhatsApp, they expect an answer within minutes, and every extra step loses orders. These are the numbers 2sra3 is built around.
message is all a customer sends to get your store link
is how long the automatic reply usually takes, even when your whole team is busy
apps to install and passwords to remember for your customers
dashboard for every order, from every WhatsApp number and branch
Market figures come from the sources linked on each card. The 2sra3 figures describe how the product works; they are not a promise of specific sales results.
How it works
This is what happens when a customer messages your business on 2sra3.
On the same WhatsApp number they always use. Nothing to install and no link to remember.
Within seconds, your welcome message and their personal link to your online store arrive in the chat.
Photos, categories, options and a cart. No app, no password, no code: the link already knows them, and returning customers find their details filled in.
It lands on your dashboard and mobile app with an alert. You accept it, adding the delivery fee if there is one.
The confirmation, final total and payment details reach their WhatsApp, and they can reply in the same chat.
Getting started: create your account, scan a QR code with WhatsApp on your phone, add your products or services, and share your link.
Your online store
Every 2sra3 business gets its own store page at merchant.2sra3.com/your-store, with your logo, categories, photos and prices. It works the same for products and services: a clothing brand lists items in sizes, a home-services company lists its visits, a salon lists its treatments. Customers open it in any browser: there is nothing to download.
When the customer arrives from your WhatsApp chat, the link already knows who they are: no account, no password, no verification code. On their first order they add their name and delivery details; from then on, their name, numbers, address and usual payment method are filled in, ready to confirm.
Customers who open your link directly, from Instagram, Facebook or a QR code, confirm their number with one tap that sends a code from their own WhatsApp. No SMS and no password.
Follow-up in WhatsApp
No tracking app and no emails to dig through. After ordering, your customer hears about every step in WhatsApp, and can answer you in the same chat.
The result
2sra3 takes the typing, copying and chasing out of every order. Your team handles more orders with the same people, and your customers get what they want most: a fast answer and no hassle.
Features
One platform for the conversation, the store, the order, the delivery and the follow-up.
Every new chat gets your welcome message and the customer’s personal store link within seconds; after hours, your closed message.
A store page at merchant.2sra3.com/your-store with photos, search and a cart, plus a QR code to share.
New, accepted and completed orders in one place, across all your branches.
Push alerts with sound on the mobile app, with Accept and Decline right on the notification, plus an email for every new order.
Categories and items with photos and prices, options such as sizes with their own price, and an in-stock switch.
Your own payment methods: cash, or a transfer to your bank account or mobile wallet, with the screenshot sent in WhatsApp and attached to the order.
Your delivery agents get their own access and see the orders handed to them; the customer gets an “on the way” message with a code that confirms the delivery.
Address and map pin for delivery, or pickup from a branch. Add the delivery fee when you accept.
Write to the customer from the order screen; their replies come back to the same order.
A WhatsApp number per branch, branch prices and stock, and every order on one account.
Managers, staff, cashiers and delivery agents each get their own login; cashiers only see orders.
Hours per day, an open or closed badge on your page, and an automatic closed message on WhatsApp.
Rewrite the welcome and order messages in your own words, or switch some of them off.
Details and payment method pre-filled for returning customers, and a customer list with order history.
Signed webhooks can send every order to your own systems or to tools such as Zapier.
Who it’s for
Products or services, online-only or with a shop: if your customers reach you on WhatsApp, 2sra3 makes you faster.
Compare
How 2sra3 compares with taking orders by chat, selling through marketplaces and delivery apps, or building your own app.
| 2sra3 | Manual WhatsApp chat | Marketplaces & delivery apps | Your own app or website | |
|---|---|---|---|---|
| Answers every new chat automatically | In seconds | When someone is free | Inside their app only | Depends on what you build |
| Customers order without an app or password | A web page they open from WhatsApp | Yes, but by typing everything | App and account needed | Usually an account or a form |
| Uses the WhatsApp number customers already know | Your own number | Your own number | A separate platform | A separate channel |
| Orders arrive complete, on one dashboard | Yes | Scattered across chats | Yes | If you build it |
| Order updates in the customer’s WhatsApp | Automatic | Typed by hand | In-app notifications | Extra development |
| Your customers stay yours | Direct relationship | Direct relationship | They belong to the platform | Yes |
| Commission on every order | None | None | Usually a percentage per order | None |
| Time to get started | Minutes to connect | Immediate | Sign-up and approval | Months of development |
Marketplaces, delivery apps and custom builds differ; this table describes the typical case.
FAQ
Everything merchants usually ask before they start with 2sra3.
2sra3 (Arabic: اسرع, meaning “faster”) is a WhatsApp ordering system for any business that sells on WhatsApp: online stores, e-commerce brands, retail shops, service providers, restaurants and more. It replies automatically to every customer who messages your WhatsApp, sends them a personal link to your online store, lets them order with no app or password, and sends the order confirmation and updates back to their WhatsApp. You manage everything from a web dashboard and a mobile app.
“2sra3” is the Arabic word اسرع (asra’) written in Franco-Arabic, the way Arabic is often typed with Latin letters and numbers: “2” stands for the hamza (أ) and “3” for the letter ain (ع). It means “faster”, and our slogan is “the fastest merchant” (اسرع تاجر).
Yes. Add your products with photos, prices and options such as sizes, and your customers order from your store link: delivery address and map pin, or pickup from a branch, and the payment method they prefer. Every order arrives complete on your dashboard, and the customer follows it in WhatsApp.
Yes. List your services in the catalog the same way as products, for example a maintenance visit or a salon treatment, with a price. Customers request the service from your link, with their address for home visits, and you agree on the details and the time with them in the same WhatsApp chat.
Link your WhatsApp number to 2sra3 and add your products or services. From then on, every customer who messages you gets an automatic reply within seconds with your welcome message and a personal link to your store. They order on the store page, and the order arrives on your dashboard and mobile app, ready to accept. Nobody on your team has to type a reply.
No. Customers keep using WhatsApp, and they order on a normal web page that opens in any browser. When they arrive from your WhatsApp chat they are already recognized: no account, no password and no verification code.
No. On their first order, a customer adds their name and, for delivery, their address; their WhatsApp number is already known, so the contact number is one tap. From then on, everything is filled in from their last order, ready to confirm, and they can edit it at any time.
Yes. You link the number you already use, on WhatsApp or WhatsApp Business, by scanning a QR code from WhatsApp on your phone (Linked devices), the same way you link WhatsApp Web. Customers keep messaging the number they already know.
Yes. Your phone stays the main device and 2sra3 works alongside it as a linked device. If you reply by hand to a customer who has an open order, your reply also shows in that order’s chat on the dashboard.
2sra3 answers one-to-one chats on the linked number automatically, so link the number your customers use for orders.
No. There is no API application, no business verification and no message templates to get approved. You link your number with a QR code and you are ready.
The order lands on your dashboard and mobile app with an alert. You accept it, adding the delivery fee if there is one, or decline it with a reason. The customer receives the final total and payment instructions in WhatsApp, can reply in the same chat, and gets a thank-you message when the order is complete.
With the payment methods you set up: cash on delivery or pickup, or a transfer to your bank account or mobile wallet. For a transfer, the customer gets your instructions in WhatsApp and sends the screenshot in the same chat, where it is attached to the order. Payments go straight to you; 2sra3 never holds your money.
Yes. Add your delivery agents to your team. They get their own access and see the orders handed to them. When an agent takes an order, the customer receives an “on the way” message in WhatsApp with a code, and the agent completes the delivery with that code.
The 2sra3 mobile app alerts you with a sound, and you can accept or decline right from the notification. Admins also get an email for every new order, and every order appears on the web dashboard.
If you set working hours, customers who message outside them automatically receive your closed message, which you can write yourself, while customers with an order in progress can still reach you. Your store page also shows whether you are open or closed.
Yes. Anything your team writes in an order’s chat on the dashboard is sent to the customer’s WhatsApp, and the customer’s replies come back to the same order, with an alert. You can also keep chatting from WhatsApp on your phone.
Yes. Anyone can open your link, from your social media, Google Maps or a QR code, browse your store and order. To place the order, they enter their details once and confirm their number with one tap that sends a code from their own WhatsApp: no SMS and no password. After that, the follow-up happens in WhatsApp as usual.
From the dashboard or the app: create categories, add items with photos, prices and options such as sizes, and switch items off when they are out of stock. Changes show on your store page right away.
Yes. Each branch can have its own WhatsApp number, orders are tagged by branch, prices and stock can differ per branch, and staff can be limited to their own branch, all under one account.
Yes. Invite your team with a code. Managers, staff, cashiers and delivery agents each get their own login and permissions; cashiers only see orders, and delivery agents only see the orders handed to them.
The dashboard and the mobile app work in Arabic and English. Messages to your customers are in friendly Arabic, and you can rewrite them in your own words.
Yes. While the order is still waiting for your confirmation, the customer can send “cancel order” (إلغاء الطلب) in the WhatsApp chat and the order is canceled.
Marketplaces and delivery apps list you inside their platform, next to your competitors, and usually take a commission on each order. With 2sra3 there is no commission on your orders: customers order directly from you, through your own WhatsApp number and your own store link, and the customer relationship stays yours.
The catalog lets customers browse products and send a basket, but everything after that is still manual: someone has to read the order, ask for the address, confirm the total and reply by hand. 2sra3 handles the whole order, from the automatic reply to the final message, and puts every order on one dashboard.
Yes. 2sra3 can send every order to your own systems through signed webhooks, which your software or a tool such as Zapier can receive.
Message the business on WhatsApp. During its working hours you get its ordering link within seconds; open it, choose what you need and send the order. The confirmation and updates arrive in the same WhatsApp chat. If a link doesn’t open, contact the business directly.
Yes. Every new account starts with a free trial: create your account, link your WhatsApp and take real orders before you decide. No card needed.
Linking WhatsApp takes a QR scan. Most of the setup is adding your products or services, and you can start taking orders as soon as your store is ready.
Link your WhatsApp, add your products or services, and let 2sra3 answer, take and follow up on every order.