Delete from the 2sra3 mobile app
- Open the 2sra3 app and sign in.
- Go to Settings, then Profile.
- Tap Delete account.
- Read what will be deleted, enter your password to confirm, and confirm. This cannot be undone.
Delete from the web app
- Open app.2sra3.com and sign in.
- Go to Settings, then Profile.
- Choose Delete account, enter your password to confirm, and confirm.
What happens when you delete
It depends on your role in the workspace:
- You are the only owner of the workspace. Deleting your account deletes the whole merchant workspace with it: your profile (name, email, phone, password hash), the business profile and settings, the catalog and every photo and file you uploaded, orders, customers and their contact details and addresses saved in the workspace, comments and payment receipts, team memberships, delivery agents, webhooks, push-notification tokens, and the WhatsApp connection (the linked-device session is removed and the number is disconnected from 2sra3). Your store link stops working, and anyone with access through your workspace loses it.
- You are a team member or admin and someone else owns the workspace. Only your own account is deleted (profile, sign-in, push tokens, your membership). The workspace and its orders continue to belong to the business.
Deletion happens as soon as you confirm. Cancelling your subscription is separate from deleting your account; deleting a workspace ends its subscription, and no refund is made automatically.
What we may keep, and for how long
- Backups. Our database keeps point-in-time backups for up to 35 days. Deleted data disappears from them automatically within that time. Backups are not used for anything else.
- Server logs (technical records such as request times and error details) are kept for about 30 days and then removed.
- Records we are legally required to keep or need to prevent fraud and abuse (for example, proof that a subscription payment was reviewed) are kept only as long as the law or that purpose requires, and then deleted.
- Data other people hold. If you ordered from a store as a customer, that store keeps its own copy of your order. Ask the store, or us, to delete it (see below).
Cannot sign in, or want something smaller?
- You cannot sign in or forgot your password. Use “Forgot password” on the sign-in screen first. If that does not work, email [email protected] or message +34 675 786 406 from the email address or phone number you registered with and ask us to delete your account. We verify that you own the account, then delete it and reply when it is done, within 30 days (usually much sooner).
- You are a customer of a store and want your data (name, phone, address, orders) removed: ask the store, or write to us at the same contact with the WhatsApp number you used and the store’s name.
- You only want to remove some data. You can delete individual items, photos, team members or disconnect your WhatsApp number in the app’s settings without deleting the account.
More information
What data we hold and why is explained in our Privacy Policy. Questions: [email protected] or +34 675 786 406.